Shipping and Exchange Policy

Last updated: October 2026

OUR PRODUCT IS SOFTWARE

FairMPOS is a cloud-based fair management service with an Android mobile app. We do not sell or ship physical goods, so there is nothing to ship to you and no physical product to exchange.

HOW YOU GET FAIRMPOS (DELIVERY)

FairMPOS is delivered digitally through the following process:

  1. Contact us for a demo and pricing, or sign up.
  2. We set up your account and fairs with you as part of onboarding.
  3. You install the FairMPOS Android app and set it up using your authorized mobile number.
  4. You top up your wallet and start billing.

Your account is made available electronically after onboarding is complete and your subscription is active. No courier, postage or delivery charges apply.

EXCHANGE

As FairMPOS is a digital service, there is no exchange of physical products. If you want to change your plan, licence or the number of authorized devices, please write to [email protected] and we will help you.

Payment matters, including refunds of your wallet balance, are covered in our Cancellation Policy and Refund Policy.

HARDWARE AND THIRD-PARTY DEVICES

FairMPOS works on your own Android mobile phones. Devices such as Bluetooth printers and Bluetooth barcode scanners are purchased by you from their respective sellers. Delivery, warranty and exchange of these devices are governed by the applicable seller's terms and conditions.

GOODS SOLD BY YOU AT YOUR FAIRS

FairMPOS only provides billing software. We are not the seller of the books or other goods you sell to your customers. Delivery, exchange, returns and refunds for those goods are your responsibility and are between you and your customer, as stated in our Terms & Conditions. FairMPOS only helps you record returns, cancellations and exchanges against bills in the software.

QUESTIONS

For any questions about delivery or onboarding, write to [email protected] or visit our Contact Us page. We acknowledge all queries within 48 hours.