Refund Policy

Last updated: December 2025

HOW OUR SYSTEM WORKS

FairMPOS uses a wallet-based system. You top up your wallet with any amount you choose, and when you subscribe to a plan or license, the cost is automatically deducted from your wallet balance. When your subscription period ends, the system will attempt to renew it using your available wallet balance.

SUBSCRIPTIONS & RENEWALS

• Each subscription runs for a 30-day period.
• At the end of each period, the system will automatically attempt to renew your subscription using your wallet balance.
• If your wallet has sufficient funds, the renewal will go through and your access continues for another 30 days.
• If your wallet doesn't have enough funds, the renewal will fail. After a short grace period, your access will be paused until you top up and reactivate.

There's no need to manually cancel - simply don't top up your wallet if you wish to stop using the service.

REFUNDS

Subscription refunds: We do not offer refunds for partial subscription periods. Once a subscription is renewed and the 30-day period begins, that payment is final.

Wallet balance refunds: If you decide to leave FairMPOS and have unused funds in your wallet, you can request a refund of your remaining balance.

How to request a refund:
All refund requests must be made via email to [email protected]. We review each request on a case-by-case basis and will do our best to help.

Refund processing:

• Approved refunds are issued to your original payment method.
• Please allow 7–10 business days for the refund to reflect in your account.

WALLET BALANCE

Your wallet balance never expires. Any funds you add will remain available until you use them or request a refund.

CONTACT US

Questions about this policy? Reach out to us at [email protected] - we are happy to help.

GRIEVANCE OFFICER

Mr. Shrayas
Logic Soft Pvt. Ltd.
Address: #32/30, Chokkalingam Nagar, Teynampet, Chennai - 600 086
Ph: (+91) 4208-9492/9493
E-mail: [email protected]